TERMS & CONDITIONS
Service You Can Rely On
Terms & Conditions:
Full payment must be made prior to delivery either by EFT or Credit Card, please note that credit card transactions do incur a 2.5% surcharge.
We do everything in our power to ensure requested pickup/delivery dates are met however unforeseen events such as traffic issues, highway closures, breakdowns etc. may cause delays. You as the customer will be contacted immediately if any of the above delays occur.
We take no responsibility for items packed by the customer.
We reserve the right not to load any items that may cause damages to our vehicles, cause danger to our
lives and for any insurance reasons.
Additional Cost from our price/quote:
Quote is based on inventory provided, if there are additional items or items that are abnormally large extra charges may apply. In the event that additional/large items cannot travel due to lack of available space we will arrange to transport them at a later date.
Any transit/shuttle vehicles required due to undisclosed access issues will incur additional cost.
Any extra labour, packing, storage, diversions, additional pickups/deliveries not disclosed at time of quote will incur additional charges.
Our price/quote is based on good access at both premises, please see the following:
Good access is defined as no more than 1 flight of Stairs (less than 12 steps) also where semi-trailers, large trucks with trailers and light rigid trucks can safely and legally park within a 30m radius of your door. Please note that trucks need at least 3.8m - 4.3m height clearance. Low hanging tree branches, power lines and shrubs can impede access to your premises. We also need to be notified if your street, road, etc. has any load restrictions, we must have this information regarding access to your premises to ensure our
quote is accurate at the time of booking.
All lift access relocations (whether a high rise, apartments, offices etc.) incur an additional charge due to
the extra time taken to load/unload.
In the event any access issues occur, this cost may be passed directly onto the customer, if you are unsure of your access please do not hesitate to contact one of our friendly staff to discuss this matter.
Trucks have contents insurance while in transit against fire, theft and roll over.
We shall not be liable for any loss/damages to any goods or property while in transit, being
carried, transported, delivered, packed, unpacked, assembled, disassembled and stored.
We strongly recommend our customers take out their own Insurance of goods while in transit. This is called Marine Insurance. We are not experts in the arrangement of insurance and hence are not qualified to and do not act as an Australian Financial Services Licence.
Once the deposit has been received we consider the job to be firmly booked and you as the customer have 48 hours to cancel the booking. After this period the deposit cannot be refunded
ABN 25 390 229 463